RealWare Awards Showcase

CMP Media’s Business Intelligence Group Announces Winners of the 2001 RealWare Awards

17 Vendors and Their Customers Represent Excellence and Innovation in IT Solutions

San Mateo, Calif., June 13, 2001 — CMP Media’s Business Intelligence Group, featuring the publications Intelligent Enterprise and Transform Magazine, has announced the winners of this year’s RealWare Awards – 17 companies and their customers selected for their outstanding enterprise information technology solutions.

The RealWare Awards recognize real-world solutions that produce measurable business advantages and innovative use of information technology in the enterprise, awarding both the vendor and its customer implementing the winning solution. The Awards are open to all providers and customers of enterprise IT solutions and are given in categories representative of leading-edge information technologies. Winners were announced last night at a special RealWare Awards event in San Jose, California.

Entries were reviewed in nine pre-defined categories by teams of recognized industry editors and analysts who served as judges. The entries were judged on the innovative use of technology, and the degree of business impact, as well as factors specific to each category.

The winning vendors and their customers in the 2001 RealWare Awards are:

The Bekins Company and IBM Corporation
Category: Best E-Business Application: B2B

Honeywell Corporation and Entigo Corporation
Category: Best E-Business Application: B2C

Union Pacific Railroad and nQuire Software, Inc.
Category: Best Business Intelligence Application

Autodesk, Inc. and Epicentric
Category: Best Enterprise Information Portal: B2B E-Business

Hewlett-Packard Company
Best Enterprise Information Portal: Corporate

Bank of America and SAS Institute
Category: Best Electronic Customer Relationship Management Application

BOC Gases and Documentum, Inc.
Category: Best Content Management Application

Professional Service Industries, Inc. and Datawatch Corporation
Category: Best Output/Report Management Application

digiMine, Inc. and EMC Corporation
Category: Best Intelligent Storage Management Application

eBay, Inc. and Informatica
Merit Award Winner, Customer Intelligence


City of Richmond and Information Builders, Inc
Merit Award Winner, Business Intelligence: Mobile/Wireless


Flextronics International and Datasweep
Merit Award Winner, E-Business: EAI


LogonHealth and Sybase iAnywhere Solutions
Merit Award Winner, E-Business: B2C Mobile/Wireless


SGS A/S and SoftDesign A/S
Merit Award Winner, E-Business: B2B Mobile/Wireless


Carfax and Oncontact Software Corporation
Merit Award Winner, CRM: Marketing Automation


Credit Union of Texas and IBM Corporation
Merit Award Winner, CRM: ERP


Providence Health System and Eprise Corporation
Merit Award Winner, Content Management: Personalization


“Congratulations to the winners of this year’s RealWare Awards. These companies demonstrate the impact of IT excellence resulting in significant business benefits. The RealWare winners are transforming business and enabling the intelligent enterprise,” said David M. Kalman, group publisher of CMP Media’s Business Intelligence Group. “We would also like to recognize all of the RealWare Awards finalists, who represent the best solutions being developed in IT today.”

About Intelligent Enterprise, Transform, and CMP Media’s Business Intelligence Group

Intelligent Enterprise is devoted to business software strategies that provide competitive advantage by improving business decision-making, enhancing business performance, and maximizing the lifetime value of customer relationships. Its mission is to be a strategic guidebook focused on showing IT and business managers how to collect, analyze, understand, and act decisively on enterprise business information in order to make their companies smarter, faster, and more profitable. Published 18 times a year, Intelligent Enterprise provides more than 100,000 readers with targeted, technical editorial through columns, features and product reviews. For more information, contact Intelligent Enterprise at 650-513-4566. Subscriptions are available at

Transform Magazine is the definitive publication for business and IT managers who are experts or seek expertise in content & collaboration technologies. The publication serves as a business-critical resource, providing in-depth information that helps readers purchase and deploy the products and technologies that transform paper processes into e-processes, personal knowledge into shared knowledge, customer service headaches into customer self-service, business into collaborative e-business. For more information, contact Transform at 917-305-3317. Subscriptions are available at

CMP Media’s Business Intelligence Group provides publications, Web sites, and events that help organizations unlock the value of collected information for business advantage. Headed by group publisher David M. Kalman, the Business Intelligence Group produces the RealWare Awards and publishes Intelligent Enterprise magazine, Transform Magazine, and DB2 Magazine, along with a suite of Web sites dedicated to specific technology areas: IntelligentEAI, IntelligentERP, IntelligentKM, and IntelligentCRM. The group also offers demand-side technology research via Business Critical Research ( For more information, contact David M. Kalman at 650-513-4251.

About CMP Media
CMP Media Inc. is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum — the builders, sellers and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketers comprehensive, multiple media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, trade shows and conferences, custom publishing, testing and consulting. CMP Media is owned by United Business Media (UNEWY), a London-based market information company.

Welcome to the RealWare Awards Showcase!

Sponsored by Intelligent Enterprise and Transform Magazine, this collection of case studies recognizes outstanding customer solutions that demonstrate the innovative use of information technology. It is based on the Ninth Annual RealWare Awards, a juried contest that drew entries across a set of key industry categories. Judges, selected by the editors of Intelligent Enterprise and Transform Magazine, included some of the top analysts and experts in their fields.

The RealWare Awards categories in 2001 highlighted best applications in business intelligence, e-business, customer relationship management, decision-support systems (DSS), e-document solutions, and enterprise application integration. The case studies presented here include those entered into and inspired by the Awards program. As with the Awards, this showcase shines the spotlight on the successful teamwork between IT solution vendors and their customers.

In the RealWare Awards Showcase, IT users are the true winners.


R40 DataMirror helps the Colorado Judicial Branch provide fast access to critical data DataMirror

R41 Devon Energy sees 60-percent performance gain with Sun T3/SAN solution Sun Microsystems

R42 Documentum Enterprise Content Management solution helps BOC engineers deliver globally and cut costs Documentum

R43 Cognos business intelligence solution drives million-dollar savings for Schneider Logistics Cognos

R44 BroadVision powers personalized online marketing and e-commerce for BroadVision

R45 eBay BI platform begins with business insight from Informatica PowerCenter Informatica

R46 Quest Software helps make Cingular’s information as pervasive as wireless itself Quest Software

R47 Kodak helps Exegetics preserve critical records while letting users retrieve information quickly and cost-effectively Kodak

R48 EMC storage provides the foundation for digiMine business intelligence services EMC


For many companies, the energy required to build and maintain a business intelligence system is more than they’re ready to handle themselves. That’s when they call digiMine, a Bellevue, Washington provider of affordable managed business intelligence services.



For each customer, digiMine builds and maintains a secure, private data warehouse and applies data mining and analytics to reveal meaningful patterns and insight. Each day, digiMine customers receive updated reports with actionable business intelligence to measure and interpret customer behavior, Web site performance, content and product consumption, browse-to-buy conversion, and marketing campaign effectiveness.



digiMine customers generate massive amounts of transaction, clickstream, product, and user data. It was thus imperative for digiMine to have an intelligent storage solution that was fast, flexible, and scalable. The company set out to build an infrastructure that could easily move, store, and process these large amounts of customer data.

To do this, the company decided to deploy a solution that combined Storage Area Network (SAN) and Network Attached Storage (NAS) technology. This industry bestpractice approach uses a switched fabric SAN running on EMC. DigiMine chose EMC because of its reputation and because of the IT staff’s past experiences with EMC storage.



Since digiMine’s storage capacity needs are directly related to the number of customers the company has, its storage solution had to be able to scale rapidly. Since implementing the solution, digiMine has seen a strong improvement in the scalability and availability of its storage solution. Explains Mike Pattersion, Director of Data Center Operations, “Disk arrays would have severely limited our ability to grow with our customer base. Our NAS solution also lets us FTP directly to the main file storage system, saving the cost of purchasing separate FTP servers and reducing overall network traffic.”

The system is connected via an EMC Celerra server. DigiMine’s system has 2.5 terabytes of EMC Symmetrix 3830 (raw capacity) and 2.9 terabytes of EMC CLARiiON (raw capacity) connected through a SAN via Brocade switches.

 where the information lives

The Customer: digiMine.

Customer Contact: Mike Pattersion, Director of Data Center Operations.

The Application: Intelligent storage management — Winner.

Tools and Technology: EMC Symmetrix 3830, CLARiiON, Celerra.

Platforms: Windows 2000. Primary IT Vendor: EMC Corp., 35 Parkwood Drive, Hopkinton, MA 01748; 508-435-1000


The biggest challenges for digiMine were in determining how to receive, move, process, store, and back up hundreds of gigabytes of customer data each day. This is what led digiMine to using a combined SAN and NAS architecture. Data can be received directly in the NAS, moved among volumes, processed, presented to the customer, and backed up without ever leaving the SAN.

The system was initially designed to handle the size and performance necessary for approximately one year’s worth of customers. However, digiMine’s data storage needs have already surpassed those originally anticipated. The open system design has allowed the company to add more storage to both the SAN and NAS without incurring any system downtime.



So far, the system has easily kept up with the company’s increasing processing and storage demands. “As you can imagine,” adds Pattersion, “our process is very diskintensive .”

Moving forward, the company plans to implement intelligent file and database management creating a virtual storage environment where all storage, SAN, NAS, and tape systems act as a single storage point to the user.



So far, digiMine has already recognized an improvement in its ability to move large data sets and databases quickly. The company also benefits from its ability to scale rapidly without deploying or replacing existing hardware with new hardware.

Although digiMine has yet to perform an ROI analysis, Pattersion says, “It’s clear that we simply would not be able to handle the amount of business today if we didn’t make to decision to go with our current storage architecture.” Adds Steven Higgins, Global Marketing Manager, Strategic Applications at EMC, “Our products allow digiMine to scale as they grow, which is clearly keyed to their business model.”

Meanwhile, digiMine has been able to pass on significant cost savings to its customers. DigiMine can drive its business more efficiently without needing to purchase its own hardware or add additional staff.

Source: Real Ware Awards / PDF

Leave a Reply